Multiple Contact Channels Available
Our company offers extensive support options tailored for traders in India. We provide assistance via live chat, email, phone, and a detailed help centre accessible from all devices. Each channel is staffed by professionals fluent in Hindi and English, ensuring clear communication. Our support team works within Indian trading hours and understands local banking and regulatory environments. This multilingual, multi-channel approach ensures your issues are resolved efficiently.
To access live chat, log into your Eightcap account and click the chat icon at the bottom right of the platform interface. For email, use [email protected] with your account details included. Phone support is available on local Indian numbers, minimizing costs and improving response speed. The help centre offers FAQs, tutorials, and troubleshooting articles designed specifically for Indian traders.
| Contact Method | Response Time | Availability | Best For |
|---|---|---|---|
| Live Chat | 30 seconds | 24/5 | Urgent issues |
| Email Support | 4 hours | 24/7 | Detailed queries |
| Phone Support | Immediate | Business hours | Complex problems |
Use these channels to contact us anytime regarding trading, account management, or technical concerns. Our integrated systems track your requests to ensure timely and accurate resolution. This infrastructure supports your trading activities seamlessly.
Phone Support Services
Indian traders can reach our phone support at +91-80-4718-8000. This local number connects you with representatives fluent in Hindi, English, and regional languages. Phone support handles critical issues like account verification, deposit problems, and platform disruptions. During busy periods, request a callback to avoid waiting.
Our representatives access your account data instantly to provide precise assistance. Whether you face margin calls or need help with position management, phone support offers real-time solutions. We maintain call logs for quality control and follow-up accuracy.
Regional offices in Mumbai, Delhi, Bangalore, and Chennai provide localized support aligned with city-specific banking and regulatory contexts. Regional teams also coordinate educational events and facilitate local partnerships.
Account Management Support
Our account management team helps optimize your trading accounts for maximum efficiency. We assign dedicated managers based on your trading volume and account size. Managers conduct portfolio reviews, offer market analysis, and customize platform features to your needs. They also coordinate with technical specialists to implement automated trading strategies.
- Assistance with account opening and verification processes
- Guidance on document submission and regulatory compliance
- Support for platform customization and setup
- Consultations on risk management and trading strategies
- Configuration of risk tools and automated alerts
VIP clients receive enhanced services including priority withdrawals, exclusive market insights, and access to institutional-grade tools. Corporate clients benefit from multi-user accounts, API integrations, and specialized reporting.
| Service Type | Features | Support Level |
|---|---|---|
| Standard | Account setup, basic portfolio reviews | Regular |
| VIP | Priority services, custom indicators, advanced tools | Priority |
| Corporate | Multi-user access, API support, large volume handling | Dedicated |
Account managers remain your primary contact for all account-related queries. To connect with your manager, log in and select the “Contact Manager” option in the client portal.
Technical Support Services
Our technical team specializes in resolving software and connectivity issues for all supported platforms: MetaTrader 4, MetaTrader 5, and TradingView. Technical support is available 24/5 during market hours. They manage installation, configuration, and custom indicator development as well.
Access remote support by initiating a support ticket or using live chat to arrange a screen sharing session. Our technicians troubleshoot installation problems, optimize network settings, and resolve synchronization conflicts between desktop and mobile apps.
- Guidance on installation across Windows, Mac, iOS, and Android
- Firewall and antivirus compatibility assistance
- Platform update testing and beta feature participation
- Cross-platform account synchronization support
- Custom script and expert advisor deployment
System requirements and installation times vary between platforms. Our team provides detailed documentation and personalized help throughout setup.
Educational Support Resources
We offer a full suite of educational content tailored for Indian traders. Materials include video tutorials, detailed manuals, and live webinars conducted in Hindi and English. These resources cover platform navigation, risk management, and advanced trading techniques.
To access training, log into the client portal and select the Education tab. You can join live webinars or watch recorded sessions at your convenience. Workshops are held regularly in major cities and online, ensuring accessibility.
| Resource Type | Content Focus | Language |
|---|---|---|
| Video Tutorials | Platform basics, order types | Hindi, English |
| Webinars | Market analysis, trading strategies | Hindi, English |
| Workshops | Hands-on trading, technical analysis | Hindi, English |
Our education team also provides personalized coaching and certification for active traders. This ensures you maximize the benefits of Eightcap’s trading technologies.
Deposit and Withdrawal Support
Our financial support team manages all deposit and withdrawal requests for Indian clients. We support multiple payment options including bank transfers, credit cards, and UPI. Transactions are processed swiftly, with most bank transfers completing within 2 to 4 hours.
To initiate a deposit, log into your trading account, select the Deposit section, and choose your preferred payment method. Follow the on-screen instructions to complete the transaction. Withdrawals follow similar steps, with processing times dependent on the selected method.
- Support for all major Indian banks (SBI, HDFC, ICICI, Axis Bank)
- Payment methods: NEFT, RTGS, UPI, credit/debit cards
- Transaction tracking and fee explanations
- Compliance with RBI regulations and tax reporting
- Assistance with failed or delayed transactions
For any deposit or withdrawal issues, contact us immediately to avoid trading disruptions. We maintain full transparency and provide detailed transaction histories.
Regulatory and Compliance Support
We ensure all trading activities comply with Indian laws and international standards. Our compliance team assists with KYC verification, AML procedures, and tax reporting. We keep clients informed about SEBI and RBI guidelines relevant to forex and CFD trading.
Submitting verification documents is simple. Upload Aadhaar, PAN, passport, or utility bills via the client portal. The verification process typically completes within 24 hours. For additional support, contact us directly.
| Document Type | Accepted Formats | Verification Time |
|---|---|---|
| Aadhaar Card | JPEG, PNG, PDF | 24 hours |
| PAN Card | JPEG, PNG, PDF | 24 hours |
| Passport | JPEG, PNG, PDF | 24 hours |
| Utility Bill | JPEG, PNG, PDF | 24 hours |
Our team also handles suspicious activity monitoring and large transaction reporting. Compliance support safeguards your trading account and ensures platform integrity.
Emergency Support Procedures
Eightcap provides 24/7 emergency support for critical situations such as margin calls, platform outages, or market disruptions. Contact our emergency hotline or use priority chat channels for immediate assistance. Our team includes senior traders and technical experts ready to resolve urgent issues.
Emergency procedures include guided position closures, risk mitigation advice, and alternative access methods during system failures. We coordinate with liquidity providers to maintain continuous market access and minimize trading interruptions.
Keep emergency contact details saved for quick access. Report any system or trading anomalies immediately to reduce risk exposure. Our emergency team documents all incidents and provides timely updates until resolution.
For all inquiries or assistance, contact us through any available channel. We are committed to delivering reliable, expert support to all traders across India.
❓ FAQ
How do I contact Eightcap support in India?
You can reach us via live chat on the platform, email at [email protected], or phone on +91-80-4718-8000 during business hours.
What documents are required for account verification?
Accepted documents include Aadhaar, PAN card, passport, and utility bills in JPEG, PNG, or PDF formats.
How quickly are deposits processed?
Bank transfers typically process within 2 to 4 hours, credit card deposits are instant, and UPI payments take about 15 minutes.
Is technical support available on mobile platforms?
Yes, we support MetaTrader 4 and 5 mobile apps on iOS and Android with installation and troubleshooting assistance.
What emergency support is available during trading disruptions?
Our 24/7 emergency team provides immediate assistance with margin calls, system outages, and market disruptions via dedicated hotlines and priority chat.
